FAQ

If you’ve forgotten your password, you can reset it by visiting the Forgot Password page. Enter the email address associated with your Walmart Contacts account, and we’ll send a recovery link to your email. Follow the instructions in the email to reset your password.

To change your password, sign into your Walmart Contacts account. Navigate to “My Account” and select “Profile”, where you’ll find the option to update your password. Enter your current password and then your new password to make the change.

To update the email address associated with your account, sign in to your Walmart Contacts account. Go to “My Account” and select “Profile”, where you can then edit your email information. Make sure to save the changes after updating your email address.

If you no longer have access to the email associated with your account, please contact our Customer Service team for assistance. You can reach out by calling us at 1-888-818-3241 or emailing [email protected]. Our team will help you verify your identity and update your account information.

To order contacts simply follow these steps:

• Find your contact lenses by searching for your brand, manufacturer, or lens type.
• Select your quantity of lenses – the more you buy the more you save – then proceed to the checkout process.
• Enter your prescription details or upload a copy of your Rx if you have one. If you don’t have your Rx handy, include your doctor’s information and we can handle the verification directly with your eye doctor.
• Complete the checkout process and choose between FREE standard shipping or expedited shipping for faster delivery.
• Enjoy the rest of your day with peace of mind that your contacts will arrive at your door, right on schedule.

Yes, a valid contact lens prescription from a licensed eye care professional is required to place an order. If you don’t have a copy handy, provide your eye doctor’s name or practice, and we’ll verify your prescription directly with them.

Yes, you must order the specific brand and type of contact lenses prescribed by your eye care professional. This ensures the lenses fit properly and correct your vision as intended.

Even if your vision feels the same, prescriptions typically expire after one or two years, depending on state regulations. Regular eye exams are important to monitor eye health and ensure your prescription remains accurate.

Yes! We serve patients from any eye care professional, nationwide. Select your doctor from our nationwide list of opticians during checkout or manually enter their information, and we’ll verify your prescription.

Walmart Contacts requires a valid U.S. prescription to process orders.

You can request a copy of your contact lens prescription from your eye care provider. They are legally required to provide it upon request.

Yes, you can place an order by calling our customer service at 1-888-818-3241.

We do not bill insurance directly, but you can use your purchase receipt to file a claim with your provider for reimbursement. You may also be able to use your insurance in person at a Walmart Vison Center.

Yes, contact lenses are an eligible expense under most HSA and FSA plans. During checkout, use your FSA / HSA card as a payment method.

We accept major credit and debit cards, including Visa, MasterCard, Discover, American Express.

Walmart Contacts does not currently offer a price match policy.

Promotional offers may be available from time to time. Stay informed about current deals by checking your Account profile to make sure you are opted into our promotional emails. Those settings are found here: Account > Profile > Communication Preferences.

Yes, we offer rebates on select contact lens brands. Details can be found on our website under the “Rebates” section.

Sales tax may be applied during checkout, depending on your delivery address and local tax laws.

If we have a valid prescription on file, you don’t need to upload it again. However, if your prescription has expired or changed, you’ll need to provide the updated information.

Doctors try to verify prescriptions within one business day.

To comply with FDA regulations and ensure your eye health, we must verify that your prescription is current and accurate with each order.

Yes. Many soft contact lenses are designed specifically for astigmatism – they are called Toric lenses, and we carry all the leading brands.

Yes. There are multifocal contact lenses available that help correct both near and distance vision.

No, a glasses prescription is not the same as contact lens prescription. Contact lens prescriptions are custom to the specific shape of your eyes and include different measurements, like base curve and diameter, that aren’t needed for glasses. You’ll need to separate prescription from your eye doctor to order contact lenses.

Yes, even if the lenses don’t correct your vision, the FDA requires a valid prescription for all contact lenses to ensure safe fit and usage.

Walmart Contacts primarily offers soft contact lenses. For rigid gas permeable (RGP) lenses, please consult with your eye care provider or local optical retailer.

Most orders ship within 1-2 business days after prescription verification. Once shipped, delivery usually takes 5-7 business days. You’ll get a tracking number so you can follow your package.

To track your order:

• Visit Order Status
• Enter your order number and email address to view the latest updates.

Yes, we offer free standard shipping via USPS, which includes delivery to P.O. Boxes, APO, FPO, DPO, and U.S. territories.

Standard shipping is handled by USPS. Expedited shipping options may use different carriers, depending on the delivery area.

Priority+ puts you at the front of the line – with faster processing, quicker shipping, and no waiting in the standard queue. As soon as your doctor verifies your prescription, your lenses are headed your way.

To print a receipt, log into your account on WalmartContacts.com, navigate to your order history, select the desired order, and use the print option provided.

We accept returns on unopened and unexpired contact lens boxes within 365 days of purchase. Simply contact our customer service team for assistance with your return.

Orders are processed quickly, but if your order hasn’t shipped yet, we may be able to cancel or update it. Call us at 1-888-818-3241 as soon as possible.