Help

Walmart Contacts Help

Walmart Contacts Help Section: You can find helpful pages in the following categories. If you can't find the answer to your contact lens question, please don't hesitate to call us at 1-888-818-3241 or email us at [email protected]. For assistance with all other Walmart.com orders, please visit Walmart.com/help.

How to Read Your Contact Lens Prescription

Many customers aren't used to ordering their contact lenses directly online so you may not be familiar with the different parameters listed on your contact lens prescription. It is essential that you understand and correctly enter these parameters so that you receive the correct contact lenses!

Please review our How to Read Your Contact Lens Prescription page before ordering. For faster service, upload your prescription during the checkout process.

Shipping Information

Our Shipping Information page answers frequently asked questions about shipping, including rates, estimated delivery times and policies.

How to Place an Order

We have a detailed outline of the order process in our How to Order page. We also have a Contact Lens Prescription Help page to help you enter your prescription correctly.

Order Tracking Information

Customers who have placed an order can track their order progress online using our Online Order Tracking page. Quick tracking links are also included in most customer service email messages that you will receive.

Questions about Contact Lenses

If you have general questions about contact lens types, care, and other general information, chances are we've answered your question in our Contact Lens FAQ page.

Walmart Contacts Return Policy

All contact lenses carry a 90-day money back guarantee with proof of purchase from Contact Lenses From Walmart Contacts. Defective lenses can be exchanged for the same product if the manufacturer confirms the defect. For more details, please see our returns policy.