Free Return Shipping
At Walmart Contacts, we make returns simple. U.S. customers can return contact lenses for any reason within 90 days of the shipping date—at no cost!
For returns of non-contact lens orders, please visit Walmart Product Returns.
Here’s What to Do to Receive Credit for Your Contact Lens Return
To return your contact lenses, please contact our Customer Service Team to request a return shipping label.
Next, you will receive an email with a link to print the shipping label. If you prefer, we can also mail a label to you—just let us know.
Make sure to package your contact lenses securely to ensure they arrive safely. Attach the label and drop off the package at your preferred UPS location.
Once we receive your contact lens return, we will inspect the shipment and issue the applicable credit to your original payment method.
Walmart retains the right to modify or discontinue this policy at any time. Free returns offer only valid for residents of the contiguous U.S. Some credit cards may take up to 10 days for a credit to show on your account. Please look for the refund line item before contacting us. Walmart Contacts does not charge restocking or service fees. If you are unable to print a return label, please contact us and we will mail you a return label.
Proclear Toric XR contacts are not eligible for return unless defective. See our Defective Lens Policy below.
Defective Lens Policy
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For defective lenses outside of the 90-day return window, please review the individual defective return policies below. Do not dispose of defective lenses - they will need to be returned for evaluation.
Johnson & Johnson VisionCare Inc. Defective Lens Instructions
Contact Johnson & Johnson VisionCare, Inc at 1-800-843-2020 (Monday - Friday, 10 a.m.- 5 p.m EST) and explain the issue.
Do not dispose of defective lenses - they will need to be returned for evaluation.
Bausch + Lomb Defective Lens Instructions
Contact Bausch + Lomb Consumer Affairs Division at 1-800-553-5340, Monday - Friday, 9 a.m. - 5 p.m. EST.
Do not dispose of defective lenses - they will need to be returned for evaluation.
Alcon Defective Lens Instructions
Contact Alcon U.S. Medical Safety Department at 1-800-757-9780.
Do not dispose of defective lenses - they will need to be returned for evaluation.
All Other Defective Lens Instructions
For all other defective lens inquiries, please contact Walmart Contacts Customer Service.
Do not dispose of defective lenses - they will need to be returned for evaluation.